Departmental Photocopying Cards

In the past, each faculty maintained a number of departmental copy cards where credit was added using a form to the Library.

With the change to the new card system, faculty staff may come to the Library with an old style departmental copy card. As cards are now the responsibility of the Campus Cards Group, they have agreed to the following approach by the Library (confirmed by Kathie Fraser):

When someone comes with an old card:

1. Photocopy or print the required pages for the client and deduct the costs
(at self-service rates eg: 11 cents for single-sided black-and-white A4) from their old card

2. Request that they contact their department for authorisation to transfer any remaining funds to a new reloadable debit card (no charge for the new card).
Note: we are unable to put any name or card number on the reloadable debit card.

3. Suggest that their department contact Campus Card to determine how Departmental copy cards will be handled in the future.

Setting up the student OneID

Students setting up their One ID password for the first time can either:

Call Student IT Help and talk to the Help staff.

Or go to the Students page and under Popular Links select First Time Login:
https://mypassword.mq.edu.au/index.php?screen=MQInitPW

Lost Campus Cards

All Lost old student ID cards have now been removed from Service Zone 3 and will be disposed of appropriately.

All Lost new Campus cards will now be held at Student IT Help - C5C Room 244.

If someone hands in a lost Campus card, put this in the cupboard at Service Zone 3 marked for Lost Cards. There is a small box for them in there. Once a day (Monday-Friday), any lost cards will be taken to C5C by Library staff.

Do NOT put lost cards into the Lost Property box.


If someone reports they have lost their card:

First block the student record in Voyager.
Then refer the client to Student IT Help C5C room 244.
Remind the client to come back to the Library when they have recovered or replaced their card to have the block lifted.

Student IT Help will report lost cards sent to them to the library so we can block the records.

For further information regarding lost Cards, please refer to http://staff.mq.edu.au/services_and_facilities/services_facilities_a-z/campus_card/lost_or_stolen_cards/

Borrowing During the Campus Card Update

Some issues have arisen during the Campus Card updating process with cards being given recycled barcodes (one barcode, for two different patrons).

Procedure for staff at desk to deal with this issue:
a. Record (screenshot and print) BOTH names, plus barcode.
b. Loan to patron if you can determine the correct identity.
c. Place printed information in queries tray at Zone 3.

Note: If 2 patron groups display for a single patron, press enter and continue to loan. This issue will be resolved in the system within 24 hours of the record being created.