Open Collection material update

From July 2012, all new Open Collection material will not be flashed.

ARC books will continue to have flashing (pink, yellow, purple, blue) to ensure that they return to the ARC after use.

Service Desk Statistics

1. Use the clickers for all queries except Reference/Research queries eg: borrowing, IT, directions.

2. For the reference/research queries, please add a stroke to the appropriate time and box on the lilac spreadsheets at the service zone desks.

3. The reason for the division is that CAUL requires the reference statistics.

4. If unsure, please consult your Service Coordinator.

Security staff duties in the Library

The role of the Security Officers in the Library is:
· to ensure the safety of students and staff.
· to deal with disruptive and distracting behaviour which disturbs Library users.
· to ensure equity of access to Library spaces in open areas.

In the general areas of the Library, the Security Officers should:

· ensure that no workplace health and safety issues are caused by students using the Library. This includes asking students to remove laptop cords if they are across passageways, and to move if they are blocking fire exits or passageways to fire exits. Students are able to sit on the floor providing they do not obstruct egress ways, and may use their laptops providing the cords are not a trip hazard.

· ask students who are disruptive or distracting other students from study to lower their noise and/or modify their behaviour. If school students are disruptive, the students can be told that they must reduce their noise. If students repeat this behaviour, they can be given two warnings; if they need to be spoken to a third time, they can be asked to leave the Library.

· ask students to observe the quiet areas of the Library if they are disturbing other students. In the period leading up to exam times each semester, the Library will nominate certain areas of the Library as ‘quiet areas’. During this time in these areas, students will be able to have conversations which do not disturb or disrupt other students.

· remove students’ belongings from the desks in open areas if students are absent from their desks for a period of time during times when all desks are in use. Currently Security are asked to place a notice of intent to remove belongings if the desk is vacant for more than 15 minutes as a warning to students; if a desk is vacant for more than half an hour, the Security Officer will place the students’ belongings on the floor under or beside the desk, and leave another notice of intent to remove belongings noting the time the belongings were placed on the floor. Any items of value such as laptops should be taken to the Security Office for storage and the Service Coordinator notified of this action.

In presentation pods (Level 1):
· If requested by the Service Coordinator, the Security Officer will ask students to move from a presentation pod if the pod is booked for another group and the current incumbents refuse to move.

In Quiet Rooms (Levels 1 & 2):
· Security Officers are not required to patrol Quiet Rooms unless they are directed to do so by the Service Coordinator. Any issues raised by students using the Quiet Rooms eg double bookings, should be referred to the Service Coordinator.

Food and Drink
· The Library has changed the food and drink policy as follows: Hot and cold drinks are allowed throughout the Library; food is allowed only on Levels 3, 4 and 5. Students using Quiet Rooms are able to have food in these rooms.


Security Officers are not expected to:

· wake sleeping students

· remove belongings or deal with noise in the Postgraduate (Level 3) and Higher Degree Research (Level 5) spaces unless specifically requested by the Service Coordinator.

· ask students to remove their feet from seats.

· open lockers for students in the Postgrad or HDR spaces; please see the Service Coordinator if this is required.


Jennifer Peasley
Deputy University Librarian
November 2011

Vending Machines in the Library

The vending machines on Level 3 of the Library, in the postgraduate reading room and in the HDR room on Level 5 are the responsibility of U@MQ and were put in the Library with the proviso that the Library had no involvement in their operation.

If there is a problem with any of the vending machines, the client needs to phone the number located on each machine. Please offer the use of our phone if the client is distressed.

Note that the phone numbers vary according to which of the vending machines is the source of the problem, and connect to the suppliers who maintain the machines.


Confirmed by Library Business Services

RefWorks and Write-N-Cite

The Library interface for RefWorks (a bibliographic management software like Endnote) has been updated to version 2.0.
However clients who set their default to the Classis version will remain with the Classic version till the end of the year.

For staff interested in learning more, go to the Bibliographic Referencing Software LibGuide at:
http://libguides.mq.edu.au/referencing-software

There is also a new version of Write-N-Cite (an interface program that allows Refworks and Word to work together). The new version of Write-N-Cite will run on Word for Windows 2007 & 2010 as well as Word for Mac 2008 & 2011.

What can you expect from the new Write-N-Cite?
Auto formatting while you write
Seamless online/offline access to your references
Mac & Windows compatible; documents work naturally across platforms
Professional citation and bibliography customization tools
Auto managed footnote styles
The same great RefWorks technical support and customer service

You can find out the latest news about Write-N-Cite at http://www.refworks-cos.com/refworks/Write-n-Cite/

Note that there are various versions of Refworks. If a client has problems with this version, refer them to: http://www.refworks.com/Refworks/WNCDownload.asp
Versions available for both Windows and Mac.

Information from Susan Vickery.

C3C Library Photo Gallery

We now have a gallery of images that may be used to promote the Library.

Staff are able to use these photos in their presentations, publications and online, but please note:

• The images must be used to promote the Library and/or University


• The photographer Paul Wright retains copyright and should be credited when they are used


• The images cannot be given to third parties, except where they are directly promoting the Library and/or University.

A file of around 70 photos from the shoot has been created and is located at : K:\Media\C3C\Ready_to_use

If you have any questions about using the images, please contact the myself or a member of the Communications Team. A file note is in the gallery outlining the conditions of use.

Taken from Brendan Krige's email - 2/09/2011

New Library After Hours Returns Chute

The New After Hours Returns Chute is located outside the Library loading bay on Macquarie Drive (opposite Security).

The chute to drop books through will be unlocked each evening half an hour before closing and locked and cleared when the Library opens each morning.

Staff will continue to open/close the chute in the Old Library until next Monday morning 9th January 2012.

Signage is being put in place in both the old and new libraries.

Please let Access Services know if you have any questions or receive any feedback from clients. The extension is x7507. Leave a voicemail if unattended (eg in evenings or on weekend).

Note: there are two bins located at the dock. One is open each evening for after hours books. The other is an overflow bin, and so will only be used at those times when we are expected large numbers of books to be returned (eg: Easter and Christmas).

Out of Service Signs

Out of Service Signs (for non-functional Pcs, printers, copiers etc) are available in the following places:

Zone 2: 5x signs between the two procedures manuals, at the very back

Zone 3: 5x signs between the two procedures manuals, at the very back

Backup: 3x signs in the Backup Service Coordinators' folder, currently housed in the plant box in the VSU