ARC work area update

1. food and drink are not to be taken into or consumed in any area of the ARC vault.

Virtual Browse Bookshelf on the catalogue

Clients are able to browse our shelves (open access and ARC) remotely using the Virtual Browse Bookshelf on the catalogue. Located at the bottom of each catalogue record, the Bookshelf displays an image of books on either side of the item being searched. You can use the arrows on the left and right to view the range of books in your subject area.

To view:

• Open the Catalogue.




• Locate your book title and open the catalogue record.




• The Bookshelf automatically opens at the bottom of the record. Scroll down to 'Browse this shelf' - the covers of the books are shown.




• Use the arrows at the top to move left and right. The Up arrow returns you to the original book.




• Move the cursor over the book to get more detail including call number.

Important: The Virtual Bookshelf does not operate in Google Chrome. If a client says they can't see it at home, this is the probable reason.

Location of Physical Theses

All physical theses held by the Library are located in the Arc.

Patrons unable to place ARC requests

Occasionally a patron may be unable to place an ARC request. In this situation, a message in red text will appear on the Catalogue screen saying 'You have no request available in this database".

This can be for a few reasons:

• Overdue items on the patron record



• Fines exceeding $50 on the patron record



• Temporary block placed on patron record

If you discover one of the above reasons, please advise the patron to fix the problem (return the overdue item, pay fines so that they are below $50) which will allow them to place an ARC request.

If you cannot see any of the above reasons, please let the Service Coordinator know.

For urgent ARC requests, staff may use the Guest MyLibrary login. The login details are in the Current Password List in the Procedures manual at each service zone.


Information extracted from Heather Cooper's email dated 27/9/11

ARC Requests

Please note the following points about placing requests for items held in the Automated Retrieval Collection (ARC):

· Requests are placed by clicking on “Place a Hold/Closed Collection Request/ Automated Retrieval”

· Requests will be “picked” and available within 30 minutes. Please do not promise a faster time - even if it is quiet.

· Requests will be held for 3 business days (ie weekend does not count)

· Requests are held under the requestor’s surname. For guests, the request will be located under Guest.

· Requestors will not receive any notification

· Item record will not change in the Catalogue

ARC requests are held for three (3) business days.

If contacted by a client needing an ARC request held for an additional day, note this on the ARC request slip.

If an item cannot be found by a client and the catalogue does not display Automated Retrieval Collection, please treat this as a Missing Item. Concerned clients can be referred to the Borrowing Enquiries Desk where staff can check when the item last circulated.

The How To Borrow page has been updated to include ARC information. http://www.library.mq.edu.au/borrowing/how-to-borrow.html

Note that holds are different to ARC requests. They are collected from Reserve and are held for seven (7) days. Students often get ARC requests confused with Hold request or Document Supply requests. If you can't find the book in the first place, check the others.