Multiple page scanning using Library copiers

Library IT has confirmed that the maximum amount of time for multiple page scanning on the Library's public copiers is three minutes from setup.

This is approximately 20 pages depending on how fast the client moves the book.

It is important to remind clients of this as once the copier begins to shut down, all unsaved work will be lost.

Procedures are available on the K drive under Service Zone Procedures and documentation 2012

USBs at Service Zones

Clients are unable to save files to computers on Level 1 and 2.

There are USBs available in the drawers of the Service Zone desks for this purpose, should a client forget their USB.

When lending USBs you do not need to ask for ID, but inform clients that they must return the USB to the information desk when finished. They must delete all files from the USB before returning as we will not do this service.

If you have any questions or notice that supplies of USBs are low please advise your Service Coordinator. Stocks are kept in the Stationery cupboard in the backup staff area Level 2.

Upside Down Information on a PC Monitor

Should this happen to you or a client on a public PC:

If the information on the screen is upside down, press Ctrl + Alt + the up arrow key to reverse it back to the right way around.

Quicklinks

Each Information Desk computer should have a row of Quicklinks (bookmarks) near the top of their browser screen. Should a Quicklink fail, you can re-establish them using the following steps:

1. Find the URL of the page you want to link.

2. Copy and Add to Favourites. (When you click Favourites on the Link Bar you will see Add to Favourites at the top of the list).

3. Open Favourites and find your link.

4. Click on and drag the link up into the Quicklinks Bar.

5. To remove a Quicklink: Right-click on the link and select Delete.

Self Check Machines

If a self-check machines is out of order:

1. Turn off and restart [Note: use swipe card if red scanner light is active].

2. If it cannot be fixed, please advise the Service Coordinator who will

a. Send a OneHelp request.

b. CC the OneHelp request to Geoff Evenden and Kathie Fraser.

c. Put an Out of Service sign on the Self-Check machine.

d. Advise shift staff.

Autoloaders - Troubleshooting

1. Rejecting cards.

The cards should be lightly pushed into the Autoloader and they should be accepted immediately or it will display the message asking to re-try or try again. Then the user should try to insert the card again. If after 3 attempts it fails to be accepted, then there is an issue with the card itself and the card should be re-encoded at the service desk / print desk. This applies to all Autoloaders in the building.

2. Stuck Cards

If the card is stuck in the Autoloader (often because it has been put in upside down), turn off the Autoloader at the powerpoint. Wait 10 seconds then turn on again. As part of its start-up check, it should reject the card. NB: at least two blank receipts will come out during this process. Discard them.

If the card still does not come out, it will be necessary to open the Autoloader to retrieve it.

Colour transparencies

Colour transparencies are now available for clients. This is done in the assisted copying area at Zone 3.

On the colour MFD:
Select Paper
Select Bypass Tray
Select Change Tray Settings
Select Thick 4

For Black and White transparencies, please select 'Paper Type' and 'Transparency'.

For any questions or assistance with this, please ask the Service Coordinator.

Library USBs at the Service Zone desks

From now on, all library USBs available at the Service Zone desks for student use will have LIBRARY written on one of the red sides in silver ink.

Please check any stray USBs for this mark, and do not place them in Lost Property.