Reserve Repairs

If you find a Reserve item that is damaged:

1. If the damage is not immediately noticeable, write a note eg: pp. 10-15 torn out, DVD damaged - crack/cut on playing side.

2. Lend the Reserve item to 'Collection Maintenance':
           
             You can lend an item to 'Collection Maintenance' in 3 ways:
             1. Name: enter 'Collection Maintenance' in the surname field.
             2. Institution id: enter 'Collmain'
             3. Barcode: 22109000628951
3. Place the Reserve item on the 'Reserve Repairs' shelf at Service Zone 3.

This will ensure that staff aren't searching for the item while it's in the repairs workflow, and we can track it down if we really need to.

Staff doing the actual repairs will check the items back in when finished.



This information is also displayed on the Reserve Repairs shelf.
- information supplied by Ian Argent.

'Lost' books in Reserve

1. Fill out the green form in the Reserve tray (on the counter of SZ3 next to the Reserve gates).

2. Shelvers and other staff will search Reserve to try to locate the book.

3. After 2-3 searches, if unsuccessful, the green form goes to Chris Arthur in Reserve to be acted on.

How to add eReserve articles to iLearn - information for academics

We are receiving a number of requests from teaching staff regarding linking to eReserve documents from iLearn.

This is easy to do, and Ian Argent has provided a 'how to' guide below so that you can provide this information to teaching staff who may ask at the Service Zones.

There are 2 ways to link - EITHER using a single URL to link to ALL of the readings for a Unit OR using individual URLs for individual readings.

Here's what you do

First - linking to ALL of the readings for a Unit in eReserve
1. Go to the eReserve page at: https://www.library.mq.edu.au/borrowing/ereserve.php
2. In the 'Enter Unit Code' search box, type a Unit code, eg: AHIS100 and then 'Go'.
3. This gives you a list of all items on eReserve for the Unit AHIS100.
The URL which you have created is:https://www.library.mq.edu.au/borrowing/ereserve.php?command=searchCourse&coursenotes=0&exams=0&ereadings=0&course=ahis100
Use this URL if linking to all the readings for this Unit.

Second - linking to INDIVIDUAL readings for a Unit in eReserve
1. Go to the eReserve page at https://www.library.mq.edu.au/borrowing/ereserve.php
2. In the 'Enter Keywords' search box, type in 3+ keywords selected from author or book/journal title or article/chapter title, from the chosen eReserve record.eg: Bowie sacrifice world
3. This example retrieves a single record. Use whatever combination of keywords you need in order to retrieve 1 record. In this case the resulting URL is: https://www.library.mq.edu.au/borrowing/ereserve.php?command=searchKeyword&keywords=bowie+sacrifice+world
Use this URL if linking to this specific ereading.

Note that this procedure will change once Equella is operational.

Can't find a hold in Reserve ?

If a hold can't be found:

1. Check the Reserve shelves
2. Check the desks and trolleys and photocopiers in Reserve
3. Check the MAIN shelves
4. Check the ARC
5. Fill in a missing book report if none of the above (forms located on back shelving at SZ3). Make sure to add the information that it was a hold lost from Reserve as well as note its location as MAIN.

There is also the chance that the book has simply walked...

Supplied by Ian Argent

Dvds from Reserve

Videos and DVDs in the Reserve collection have NEVER been available on overnight loan to students.

DVDs can be borrowed for 3 hours only during the day if the student(s) have a laptop capable of playing DVD, and at the end of that time MUST be returned to Reserve.

Reserve and MultiSearch

Ian Argent has provided us with a few preliminary tips for using MultiSearch to find Reserve and eReserve items:

It is assumed that you select the 'Reserve Collection' option BEFORE you begin looking for Reserve and eReserve items. This will result in searches which retrieve ONLY those items in these 2 collections.

Searching by Unit Code
If you search by Unit Code you will retrieve a complete list of Reserve and eReserve items. The default result is by 'relevance'. I recommend that you sort this result by 'author'. (Change 'Sorted by...Relevance', to 'Sorted by...Author')

Searching by Keyword
You can search using any combination of terms from an item citation. MultiSearch uses an implicit boolean 'and' search, so just type in the title of a document to retrieve an article or chapter in eReserve, or a text or AV item in Reserve.

Retrieving 'just eReadings' or 'just books'
In order to focus on item types, first perform a search, then use the 'Refine My Results' options, found on the left of the screen. Resource Type, Author, Date and Genre are four examples of the range of limiting options available to you.

Versions
Watch out for 'version' records. 'Version' records are records where different versions of an item are bundled - 1 record 'hiding' several others until you click on the 'versions' link in the record. Try searching for 'The Hobbit' (as a 'Books, Articles and More' search). One of the records which you retrieve has 6 versions bundled into the one record. You must click on 'Versions' to open them all up.

Reserve - troubleshooting

1. When discharging Reserve items:

One - check the barcode of each item that you discharge, on the monitor - if the barcode isn't on the monitor, you haven't discharged the item.

Two - take two items out of the bin at a time, and discharge, stamp and resensitize these items before doing anymore.
The desk is so busy that it's easy to miss details when discharging, so please, try what I've suggested.

2. Check the Returns Bin:
Items build up in the returns bin very quickly, and it's easy to ignore them in favour of 'the person at the counter'. However, each Reserve item in the bin represents a customer, and if you neglect that customer, THEY WILL BE FINED if the item is sufficiently overdue. This is avoided only by discharging Reserve returns as a priority.

Information provided by Ian Argent - 15 August 2011

Private Copies from Reserve

Private Copies from Reserve (once lent) can be taken anywhere in the Library building.

This means that they can be taken through the Security Gates at Level 2 and taken up to Levels 3, 4 and 5.

Please note however: They cannot be taken outside the Library building. Please advise students of this restriction when lending the Private Copies.

Taken from Ian Argent's email 26 August 2011

Reserve and CME students

CME (Centre for Macquarie English) students are not able to borrow from Reserve.

Only MQ and SIBT students/staff may borrow Reserve books.

These books have been placed in Reserve for teaching purposes.

CMEstudents and other Associates may borrow books found on the open shelves or in the ARC.