24 hour Student Health and Wellbeing Telephone Support Service

1800 CARE MQ or: 1800 2273 67

As part of the University's commitment to improving the student experience, 24-hour telephone support is available at 1800 CARE MQ (1800 2273 67) for support and guidance across a range of areas, including:

• health and medical concerns, including emergency help

• psychological health and counselling

• security and safety

• accommodation

• transport

The new free-call service will be available to all students including domestic, international, distance, study abroad and City campus students; and will provide round-the-clock support every day of the year.

Quiet Rooms (Disability Support Unit) Policy

The Disability Support Unit (DSU) staff are responsible for supporting Quiet Room services for students with access swipe cards for the Quiet Rooms. Quiet Rooms are located on Levels 1 and 2 of the Library.

1. Swipe cards are only available from the DSU. Library staff cannot grant access to the rooms if the student has not yet obtained a swipe card from the DSU. If the DSU is closed, the student must contact them next working day.

2. Services and technology within the Quiet Rooms are maintained and provided by the DSU. Library IT for example cannot upgrade or fix the computers in these rooms. The Service Coordinators can report the problem to the DSU next working day.

3. Refer all matters concerning the Quiet Rooms during business hours to the DSU: Level 2 Lincoln Building C8A.
Phone: x6493
Email: disability@mq.edu.au

4. Outside business hours: Refer all matters to the Service Coordinator on duty.

Service Coordinators can assist the student to move rooms, open the doors where the student has a valid swipe card that is not currently working, or take note of technology issues to report next business day to the DSU.

24 hour support is available from the Care MQ phone service on 1800 227 367 for distressed students.

5. DSU uses the Quiet Rooms as exam spaces for students with disabilities during the exam period. Refer any issues with arriving Exam Supervisors, or non-attendance of the DSU staff support officer (usually arrives by 9am) to the Service Coordinator on shift.

NB: No other exam spaces exist in the Library.

Update on the Macquarie University Welfare Service

The university has a welfare service that provides information on a range of services and problems including: money matters, rental issues, legal services, mental health, relationships and academic progress issues. It is located at: http://www.campuslife.mq.edu.au/campus-wellbeing/welfare-service

It also has Useful/After Hours contacts for various problems at: http://students.mq.edu.au/campus_life/wellbeing/welfare_service/usefulemergency_contacts/
Some of these are generic (eg Lifeline, Police etc) but some are specific to Macquarie (eg after hours contact for International Students who might have just arrived from overseas).

Remember in an emergency to contact Security. They can call the police or an ambulance.
Do not put yourself in danger but if you can offer support until authorities arrive, or simply let the client know what services are available to help them, please do so. This page has a good selection of possible issues and support mechanisms.