The answer depends on the status of the client.
If they are a Macquarie distance education student or staff member they could have the copy posted to them. They would need to make a distance education request, pre-pay for the copying and sign the necessary forms. The cost is 15c per page. There is no postal charge. The turnaround time for the photocopying is 24 hours, but a number of days would have to be added for organizing payment and the filling in of forms.
If they are a Macquarie non-distance student or staff member, they could collect the copy from the Library so we would not post it to them.
If they are not a Macquarie student or staff member we could post the copy to another library but not direct to them. They would need to make a request to the interlibrary loans section of another library for a copy of the thesis. The cost is $110 including postage. The turnaround time is approximately two weeks (the theses have to be sent away for a master copy to be made).
Information supplied by Document Supply/Distance Education via email 13/1/2012
Showing posts with label Document Supply. Show all posts
Showing posts with label Document Supply. Show all posts
Tuesday, 31 January 2012
Monday, 30 January 2012
Postgraduate Distance Students - use of student ID + D
A growing number of our postgraduate students are also distance students, living interstate or in some cases overseas.
Document Supply identifies these students by adding a D to the end of their student ID number for use in the VDX system. This triggers the Document Supply staff to mail books and to provide other distance education services.
Points to remember:
1. We do not know who these students are until they request items through Document Supply and are sent the email to collect them from the Library. You may then receive a query from the student advising that they cannot come to the Library due to distance.
2. They will always be listed on Voyager as 'internal' students.
3. Books are never sent overseas. Articles and chapters as available under the Australian copyright laws can be sent. Books are however mailed all over Australia.
What we do:
1. If a student contacts you to advise that they cannot access eReserve, databases etc., and give their student ID number ending with a D, advise them that the D works only to request items through Document Supply. For all other library services, drop the D.
2. If the student reports they have received an email from Document Supply to collect items, but they cannot come to the Library due to distance:
In business hours, transfer them to Document Supply - x7891
Outside business hours: 1) Give them Document Supply's contact details and request they contact Document Supply directly. 2) Take their details and details of the problem and send Document Supply an email, cc it to the client.
3. If the student has already set up the arrangement with Document Supply, and something goes wrong, refer it to Jim Kelly x7895
If unsure at any point, please refer back to your Service Coordinator for assistance.
Document Supply identifies these students by adding a D to the end of their student ID number for use in the VDX system. This triggers the Document Supply staff to mail books and to provide other distance education services.
Points to remember:
1. We do not know who these students are until they request items through Document Supply and are sent the email to collect them from the Library. You may then receive a query from the student advising that they cannot come to the Library due to distance.
2. They will always be listed on Voyager as 'internal' students.
3. Books are never sent overseas. Articles and chapters as available under the Australian copyright laws can be sent. Books are however mailed all over Australia.
What we do:
1. If a student contacts you to advise that they cannot access eReserve, databases etc., and give their student ID number ending with a D, advise them that the D works only to request items through Document Supply. For all other library services, drop the D.
2. If the student reports they have received an email from Document Supply to collect items, but they cannot come to the Library due to distance:
In business hours, transfer them to Document Supply - x7891
Outside business hours: 1) Give them Document Supply's contact details and request they contact Document Supply directly. 2) Take their details and details of the problem and send Document Supply an email, cc it to the client.
3. If the student has already set up the arrangement with Document Supply, and something goes wrong, refer it to Jim Kelly x7895
If unsure at any point, please refer back to your Service Coordinator for assistance.
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