Postgraduate Distance Students - use of student ID + D

A growing number of our postgraduate students are also distance students, living interstate or in some cases overseas.

Document Supply identifies these students by adding a D to the end of their student ID number for use in the VDX system. This triggers the Document Supply staff to mail books and to provide other distance education services.

Points to remember:
1. We do not know who these students are until they request items through Document Supply and are sent the email to collect them from the Library. You may then receive a query from the student advising that they cannot come to the Library due to distance.

2. They will always be listed on Voyager as 'internal' students.

3. Books are never sent overseas. Articles and chapters as available under the Australian copyright laws can be sent. Books are however mailed all over Australia.

What we do:
1. If a student contacts you to advise that they cannot access eReserve, databases etc., and give their student ID number ending with a D, advise them that the D works only to request items through Document Supply. For all other library services, drop the D.

2. If the student reports they have received an email from Document Supply to collect items, but they cannot come to the Library due to distance:
In business hours, transfer them to Document Supply - x7891
Outside business hours: 1) Give them Document Supply's contact details and request they contact Document Supply directly. 2) Take their details and details of the problem and send Document Supply an email, cc it to the client.

3. If the student has already set up the arrangement with Document Supply, and something goes wrong, refer it to Jim Kelly x7895

If unsure at any point, please refer back to your Service Coordinator for assistance.