When printing PDF documents from any databases, especially when PDFs are selected, always use the printer icon located within the PDF frame. EBSCO databases are an example of this.
The printer icon generally looks like an old-fashioned desk printer. If in doubt, hold the cursor over the icon and wait for it to identify itself.
If you click FILE - SAVE, all you print are the Ebscohost details in the outside frame around the pdf document, and where the pdf should be will be just a blank page. This is because the html coding for Ebsco’s pdf documents really consists of two frames.
So for all databases that show a print/save icon at the top of an article, use it instead of the FILE - SAVE option in all cases.
Use FILE - SAVE only when there is no alternative.
Additional:
If the file refuses to save, a common reason is that the allocated file name actually has too many characters to be saved.
If you change it to something shorter, eg the author's surname, it should save.
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