Paying Library fines by phone or online

1. First go to the Catalogue and check MyLibrary (if the student is present) or the Voyager record if they phone in.

2. If you can see the fine on MyLibrary or the Voyager record, the student cannot pay by phone or online. They must physically go to the Cashier, Student Services, Lincoln Building: Monday to Friday 9am-5pm.

3. If the fine is not on MyLibrary or the Voyager record (you only need to check one), and if the student is a current Macquarie University student (not SIBT, CME or Associate - or staff), then this means that the fine has been transferred to the Cashier, and they can:

a) use the eStudent payment option (as per paying fees).

b) use Visa, MasterCard or American Express by phoning 1300 301 043 (for the cost of a local call within Australia). This service is available 24 hours a day, 7 days a week. Please have your student ID, credit card number, and a pen ready to record your receipt number and date paid.

4. Last and very important: if you or the current Macquarie University student are in any way confused or uncertain concerning what to do, what fine is due, or if the fine is correct, then it is essential to either:
a) fill out a fine query form - to have the fine investigated.
b) contact Access Services directly on x7507 (Monday to Friday 9am-5pm) - to resolve any procedural question and/or to investigate the fine.