Tuesday, 31 January 2012

Online book order forms - troubleshooting

Please be aware that the online book order forms:


Library funds order form
Suggest a purchase form


are currently not working.


It will seem to the client that the forms are working -- they will get an on screen indication that the message is sent and they may (or may not) get an email indicating their request was sent -- but we are not receiving the requests into our Book ordering email account.


Service Zone staff: please advise clients that they can send requests directly to:


lib.acqdep@mq.edu.au




Of course, the problem is that there is no indication when someone has attempted to use the forms.
Comms and Library IT are looking into the situation.


Information supplied by Louise Abdilla - email of 30 January

0 comments: